{"id":9029,"date":"2026-05-07T15:08:16","date_gmt":"2026-05-07T12:08:16","guid":{"rendered":"https:\/\/ukraine.eu4business-ebrdcreditline.toyidea.info\/about\/faq-support\/"},"modified":"2026-07-26T22:47:32","modified_gmt":"2026-07-26T19:47:32","slug":"faq-support","status":"publish","type":"page","link":"https:\/\/ukraine.eu4business-ebrdcreditline.wss-develope.uk\/uk\/about\/faq-support\/","title":{"rendered":"\u0427\u0430\u0441\u0442\u0456 \u0437\u0430\u043f\u0438\u0442\u0430\u043d\u043d\u044f \u0442\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430"},"content":{"rendered":"<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/06\/FAQ-image-01-scaled.jpg\" alt=\"\"><\/p>\n<h1>Frequently Asked Questions<\/h1>\n<h3>Understanding the programme<\/h3>\n<ul>\n<li>\n<h3>What is the EU4Business\u2013EBRD Credit Line?<\/h3>\n<div>The EU4Business\u2013EBRD Credit Line is a regional financing programme supported by the European Union and implemented by the European Bank for Reconstruction and Development (EBRD). It helps micro, small and medium-sized enterprises (MSMEs) access financing through partner financial institutions to invest, modernise operations and improve competitiveness.<\/div>\n<\/li>\n<li>\n<h3>What is an investment incentive?<\/h3>\n<div>An investment incentive is a cash-back grant your business may receive after completing an eligible investment financed through the programme. Once the project is implemented and independently verified, the programme reimburses part of the investment cost \u2014 typically 10% to 30% of the loan amount.<\/div>\n<\/li>\n<li>\n<h3>Why choose the EU4Business\u2013EBRD Credit Line?<\/h3>\n<div>Many MSMEs face financial and technical barriers when upgrading their operations. The programme combines EBRD financing, EU-funded incentives and expert advisory support, helping businesses implement modern, efficient and EU-aligned technologies.<\/div>\n<\/li>\n<\/ul>\n<h3>Eligibility and participation<\/h3>\n<ul>\n<li>\n<h3>Who can benefit from the programme?<\/h3>\n<div>The programme supports micro, small and medium-sized enterprises (MSMEs) operating in Armenia, Georgia, Moldova and Ukraine that meet eligibility criteria and implement qualifying investment projects.<\/div>\n<\/li>\n<li>\n<h3>Is this programme suitable for small businesses?<\/h3>\n<div>\n<p>Yes. The programme supports <strong>micro, small and medium-sized enterprises (MSMEs)<\/strong> in line with the <span><strong>EU definition of SMEs<\/strong><\/span>, which generally includes businesses with:<\/p>\n<ul>\n<li>fewer than <strong>250 employees<\/strong>, and<\/li>\n<li><strong>annual turnover below \u20ac50 million<\/strong> or <strong>total assets below \u20ac43 million<\/strong>.<\/li>\n<\/ul>\n<p>Additional eligibility criteria apply depending on the country and type of investment. Please refer to the <strong>Who Can Apply<\/strong> section on your country page for full details.<\/p>\n<p>Even though the programme targets MSMEs, the official EU classification is \u201cSME\u201d (micro is included in SME).<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h3>Accessing finance and support<\/h3>\n<ul>\n<li>\n<h3>How can MSMEs access financing?<\/h3>\n<div>\n<p>Businesses apply through <strong>partner financial institutions<\/strong> (<strong>PFIs<\/strong>) participating in the programme in their country. These banks and leasing companies provide loans or leasing products that finance eligible investments.<\/p>\n<p>\u2192 See <a href=\"https:\/\/ukraine.eu4business-ebrdcreditline.wss-develope.uk\/how-to-apply\/\"><strong>How to Apply<\/strong><\/a> section on your country page for step-by-step guidance<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Do I apply directly to EBRD?<\/h3>\n<div>\n<p>No. Applications are submitted through participating <strong>partner banks<\/strong> and <strong>leasing companies<\/strong> in your country. These financial institutions assess loan applications and provide financing under the programme.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What types of investments are eligible?<\/h3>\n<div>\n<p>The programme supports investments that help businesses modernise operations, improve productivity and adopt <strong>energy-efficient<\/strong> or <strong>EU-compliant technologies<\/strong>. Eligible investments typically include equipment upgrades, modern production technologies, and resource-efficient solutions.<\/p>\n<p>Eligibility rules may vary by country and project type. Detailed guidance is available on the country pages and in the <strong>What We Offer<\/strong> section.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>When do businesses receive the investment incentive?<\/h3>\n<div>\n<p>The investment incentive is paid <strong>after the financed project has been completed and independently verified<\/strong> to confirm that it meets programme eligibility and technical requirements. Once verification is successful, the incentive is paid to the business as a cash-back grant.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What support do programme experts provide?<\/h3>\n<div>\n<p>EU-funded technical experts provide advisory support throughout the investment process. This may include guidance on technology selection, energy efficiency improvements, compliance with EU standards and project preparation.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Are there additional incentives available?<\/h3>\n<div>\n<p>In some countries or programmes, additional incentives may be available for specific groups or investment priorities. Details are provided on the <strong>country pages<\/strong> of this website.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h3>Need help?<\/h3>\n<div>\n<h3>I cannot find an answer to my question in the EBRD FAQ. Who can I contact?<\/h3>\n<div>\n<p>Our team and partner financial institutions are available to guide you through the process \u2014 from exploring eligibility to implementing your investment project.<\/p>\n<p><a href=\"#\">\u2192 Contact Support<\/a><\/p>\n<\/div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"name\":\"Intro\",\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_top\":\"none\",\"style\":\"\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"props\":{\"column_gap\":\"large\",\"row_gap\":\"large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\/uploads\/2026\/06\/FAQ-image-01-scaled.jpg\",\"image_focal_point\":\"top-left\",\"image_height\":1000,\"image_loading\":true,\"image_svg_color\":\"emphasis\",\"image_width\":3000,\"margin_bottom\":\"default\",\"margin_top\":\"default\",\"text_align\":\"center\"}}]}]},{\"type\":\"row\",\"props\":{\"column_gap\":\"large\",\"margin_bottom\":\"default\",\"margin_top\":\"large\",\"row_gap\":\"large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Frequently Asked Questions\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_font_family\":\"default\",\"title_style\":\"h2\"}}]}]}]},{\"name\":\"Understanding the programme\",\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_bottom\":\"small\",\"padding_top\":\"small\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"expand\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Understanding the programme\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"text_align\":\"center\",\"title_color\":\"primary\",\"title_element\":\"h3\",\"title_font_family\":\"default\",\"title_style\":\"h3\"}}]}]}]},{\"name\":\"Understanding the programme\",\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"expand\"},\"children\":[{\"type\":\"row\",\"props\":{\"width\":\"default\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"accordion\",\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"The EU4Business\u2013EBRD Credit Line is a regional financing programme supported by the European Union and implemented by the European Bank for Reconstruction and Development (EBRD). It helps micro, small and medium-sized enterprises (MSMEs) access financing through partner financial institutions to invest, modernise operations and improve competitiveness.\",\"title\":\"What is the EU4Business\u2013EBRD Credit Line?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"An investment incentive is a cash-back grant your business may receive after completing an eligible investment financed through the programme. Once the project is implemented and independently verified, the programme reimburses part of the investment cost \u2014 typically 10% to 30% of the loan amount.\",\"title\":\"What is an investment incentive?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"Many MSMEs face financial and technical barriers when upgrading their operations. The programme combines EBRD financing, EU-funded incentives and expert advisory support, helping businesses implement modern, efficient and EU-aligned technologies.\",\"title\":\"Why choose the EU4Business\u2013EBRD Credit Line?\"}}],\"props\":{\"block_align\":\"center\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-title {\\n    font-weight: 600;\\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"maxwidth\":\"2xlarge\",\"multiple\":true,\"show_image\":true,\"show_link\":true}}]}]}]},{\"name\":\"Eligibility and participation\",\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_bottom\":\"small\",\"padding_top\":\"small\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"expand\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Eligibility and participation\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"text_align\":\"center\",\"title_color\":\"primary\",\"title_element\":\"h3\",\"title_font_family\":\"default\",\"title_style\":\"h3\"}}]}]}]},{\"name\":\"Eligibility and participation\",\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"expand\"},\"children\":[{\"type\":\"row\",\"props\":{\"width\":\"default\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"accordion\",\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"The programme supports micro, small and medium-sized enterprises (MSMEs) operating in Armenia, Georgia, Moldova and Ukraine that meet eligibility criteria and implement qualifying investment projects.\",\"title\":\"Who can benefit from the programme?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Yes. The programme supports <strong>micro, small and medium-sized enterprises (MSMEs)<\/strong> in line with the <span><strong>EU definition of SMEs<\/strong><\/span>, which generally includes businesses with:<\/p>\n\n\\n\n\n<ul>\\n\n\n<li>fewer than <strong>250 employees<\/strong>, and<\/li>\n\n\\n\n\n<li><strong>annual turnover below \u20ac50 million<\/strong> or <strong>total assets below \u20ac43 million<\/strong>.<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p>Additional eligibility criteria apply depending on the country and type of investment. Please refer to the <strong>Who Can Apply<\/strong> section on your country page for full details.<\/p>\n\n\\n\n\n<p>Even though the programme targets MSMEs, the official EU classification is \u201cSME\u201d (micro is included in SME).<\/p>\n\n\",\"title\":\"Is this programme suitable for small businesses?\"}}],\"props\":{\"block_align\":\"center\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-title {\\n    font-weight: 600;\\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"maxwidth\":\"2xlarge\",\"multiple\":true,\"show_image\":true,\"show_link\":true}}]}]}]},{\"name\":\"Accessing finance and support\",\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_bottom\":\"small\",\"padding_top\":\"small\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"expand\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Accessing finance and support\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"text_align\":\"center\",\"title_color\":\"primary\",\"title_element\":\"h3\",\"title_font_family\":\"default\",\"title_style\":\"h3\"}}]}]}]},{\"name\":\"Accessing finance and support\",\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"expand\"},\"children\":[{\"type\":\"row\",\"props\":{\"width\":\"default\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"accordion\",\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Businesses apply through <strong>partner financial institutions<\/strong> (<strong>PFIs<\/strong>) participating in the programme in their country. These banks and leasing companies provide loans or leasing products that finance eligible investments.<\/p>\n\n\\n\n\n<p>\u2192 See <a href=\\\"\/how-to-apply\/\\\"><strong>How to Apply<\/strong><\/a> section on your country page for step-by-step guidance<\/p>\n\n\",\"title\":\"How can MSMEs access financing?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>No. Applications are submitted through participating <strong>partner banks<\/strong> and <strong>leasing companies<\/strong> in your country. These financial institutions assess loan applications and provide financing under the programme.<\/p>\n\n\",\"title\":\"Do I apply directly to EBRD?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>The programme supports investments that help businesses modernise operations, improve productivity and adopt <strong>energy-efficient<\/strong> or <strong>EU-compliant technologies<\/strong>. Eligible investments typically include equipment upgrades, modern production technologies, and resource-efficient solutions.<\/p>\n\n\\n\n\n<p>Eligibility rules may vary by country and project type. Detailed guidance is available on the country pages and in the <strong>What We Offer<\/strong> section.<\/p>\n\n\",\"title\":\"What types of investments are eligible?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>The investment incentive is paid <strong>after the financed project has been completed and independently verified<\/strong> to confirm that it meets programme eligibility and technical requirements. Once verification is successful, the incentive is paid to the business as a cash-back grant.<\/p>\n\n\",\"title\":\"When do businesses receive the investment incentive?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>EU-funded technical experts provide advisory support throughout the investment process. This may include guidance on technology selection, energy efficiency improvements, compliance with EU standards and project preparation.<\/p>\n\n\",\"title\":\"What support do programme experts provide?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>In some countries or programmes, additional incentives may be available for specific groups or investment priorities. Details are provided on the <strong>country pages<\/strong> of this website.<\/p>\n\n\",\"title\":\"Are there additional incentives available?\"}}],\"props\":{\"block_align\":\"center\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-title {\\n    font-weight: 600;\\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"maxwidth\":\"2xlarge\",\"multiple\":true,\"show_image\":true,\"show_link\":true}}]}]}]},{\"name\":\"Need help?\",\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_bottom\":\"small\",\"padding_top\":\"small\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"expand\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Need help?\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"text_align\":\"center\",\"title_color\":\"primary\",\"title_element\":\"h3\",\"title_font_family\":\"default\",\"title_style\":\"h3\"}}]}]}]},{\"name\":\"Need help?\",\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"expand\"},\"children\":[{\"type\":\"row\",\"props\":{\"width\":\"default\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"accordion\",\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Our team and partner financial institutions are available to guide you through the process \u2014 from exploring eligibility to implementing your investment project.<\/p>\n\n\\n\n\n<p><a href=\\\"#\\\">\u2192 Contact Support<\/a><\/p>\n\n\",\"title\":\"I cannot find an answer to my question in the EBRD FAQ. Who can I contact?\"}}],\"props\":{\"block_align\":\"center\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-title {\\n    font-weight: 600;\\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"maxwidth\":\"2xlarge\",\"multiple\":true,\"show_image\":true,\"show_link\":true}}]}]}]}],\"version\":\"5.0.37\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Understanding the programme What is the EU4Business\u2013EBRD Credit Line? The EU4Business\u2013EBRD Credit Line is a regional financing programme supported by the European Union and implemented by the European Bank for Reconstruction and Development (EBRD). It helps micro, small and medium-sized enterprises (MSMEs) access financing through partner financial institutions to invest, modernise operations [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9021,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-9029","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0427\u0430\u0441\u0442\u0456 \u0437\u0430\u043f\u0438\u0442\u0430\u043d\u043d\u044f \u0442\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430 - EU4BUSINESS EBRD CREDITLINE - UKRAINE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ukraine.eu4business-ebrdcreditline.wss-develope.uk\/uk\/about\/faq-support\/\" \/>\n<meta property=\"og:locale\" content=\"uk_UA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0427\u0430\u0441\u0442\u0456 \u0437\u0430\u043f\u0438\u0442\u0430\u043d\u043d\u044f \u0442\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430 - EU4BUSINESS EBRD CREDITLINE - UKRAINE\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Understanding the programme What is the EU4Business\u2013EBRD Credit Line? The EU4Business\u2013EBRD Credit Line is a regional financing programme supported by the European Union and implemented by the European Bank for Reconstruction and Development (EBRD). 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